NorvaNivel USA, LP (“NorvaNivel”)

10 Year Limited Warranty

What is covered?

NorvaNivel products have a non-transferrable limited warranty to the original end-user of the product for a period of ten years from the date of purchase against defects in material and/or workmanship in the manufacture of structural components of products. Coverage shall terminate upon the sale or other transfer of the product by the original end user. As used in this Limited Warranty, the word “defect” means imperfections in components which substantially impair the utility of the product. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

What is not covered?

This Limited Warranty applies only under conditions of normal intended use of the product and does not cover defects or conditions caused by, or resulting from, failure to follow product assembly or cleaning instructions or information on warnings, misuse, abuse, neglect, intentional or accidental damage, an act of God (including but not limited to, fire, flood, or earthquake), or any alteration or modification of the product. This Limited Warranty does not cover ordinary wear and tear from normal usage of the product. Any product that, in NorvaNivel’s opinion, has been abused or mistreated will not be covered by this Limited Warranty. There is also no coverage for display or floor models or products purchased “as is”.

This Limited Warranty provides no coverage for fabrics used in products. Fabrics used in NorvaNivel products are subject to a separate warranty provided by the fabric manufacturer and, to the extent possible, any such warranty will be passed on to the original end user from the manufacturer of the fabrics.

What will NorvaNivel do?

As the exclusive remedy under this Limited Warranty, NorvaNivel (at its sole discretion) will provide replacement parts or, if unable to be repaired with replacement parts, replace the defective product. In the event that a product is unable to be repaired and it has been discontinued, it will be replaced with a reasonably comparable product not to exceed the cost of the original product. Under no circumstances will a refund for any defective product be given. Replacement parts and replacement products will be warranted only for the remaining period of the original warranty. NorvaNivel may require independent confirmation of any claimed defect, which may include an inspection. Any costs incurred in repairing or replacing defective products, including inspection of the product, labor and transportation of the product to and from NorvaNivel (if necessary) are the responsibility of the original end user.

IN NO EVENT SHALL NORVANIVEL BE RESPONSIBLE FOR CONSEQUENTAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL NORVANIVEL’S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT SUBJECT TO THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY (10 YEARS FROM THE ORIGINAL END USER’S DATE OF PURCHASE). SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF NORVANIVEL WITH RESPECT TO ITS PRODUCTS AND NO REPRESENTATIVE OF NORVANIVEL OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THIS LIMITED WARRANTY.

How to Make a Claim?

For inquiries or claims, please contact us at info@norvanivel.com. You may also contact us at (469) 532-0290 NorvaNivel may require claims be submitted in writing to:

NorvaNivel USA LP
101 E. Park Blvd
Suite 600
Plano, TX 75074

All claims are subject to approval by NorvaNivel and must be made by the original end user and be accompanied by a dated proof of purchase.